The User shall return the goods to us in or with their original packaging with their labels intact and our anti-robbery (if any)
We will offer an exchange (if stock available) or refund if not on any unworn/unused goods (faulty or otherwise) within 15 days upon dispatch
The date your items were dispatched by us will be detailed in the documentation that arrives with your order. You will receive a returns form by e-mail for you to complete and return with the goods.
If any item returned by the User is not due to our default, the User shall bear the freight cost
The User shall also pay the freight cost in case of exchange.
If any item returned by the User is due to our default, we then agree to bear the freight cost. Ifthe User requires an exchange in such case, we will provide a replacement provided we have stock available, and the User will not be charged again for delivery of the replacement item.
Refunds must be made following the Returns procedure documented on the “Returns Form” which will be sent to the User by e-mail. Please note that the User has a legal obligation to take reasonable care of the items while they are in its possession, and if the User fails to do so we may have a right to make a claim against the User for compensation. We therefore recommend that the User wrap its items safely and securely to avoid any damage during transit back to us. The User shall include completed "Returns Form" and send its package back to Christian Denhez Ltd.’office. The User shall use the services of thesame freight company for deliver.
If refund is required, it will be made in the same way as the original payment method (such as gift voucher, debit/credit card account, etc.)
